Location: Queens, NY, United States (Remote/Hybrid)

Company: Netflix

Job Type: Full-time

Website: Explore Netflix Careers

About Netflix

Netflix is the world’s leading streaming entertainment service with over 230 million paid memberships in over 190 countries. We offer TV series, documentaries, and feature films across a wide variety of genres and languages. Our mission is to bring entertainment to people everywhere, and we are seeking talented individuals to help us achieve this goal.

Role Overview

We are looking for a Remote/Hybrid Customer Service Administrator based in Queens, NY. This role is crucial in ensuring our subscribers receive exceptional support and have seamless experiences with Netflix. The ideal candidate will possess excellent communication skills and a deep understanding of customer needs.

Key Responsibilities

• Customer Support: Provide prompt and accurate responses to customer inquiries through email, chat, and phone.
• Problem Solving: Diagnose and resolve issues related to account management, billing, and streaming services.
• Communication: Maintain a professional and empathetic tone when addressing customer concerns and feedback.
• Collaboration: Work closely with cross-functional teams to identify and escalate issues as needed.
• Continuous Improvement: Contribute to the development of customer support best practices and processes.

Qualifications

• Experience: 2+ years of customer service experience, preferably in the tech or entertainment industries.
• Communication Skills: Excellent written and verbal communication skills.
• Tech Savvy: Proficiency with digital tools and platforms, with the ability to learn new software quickly.
• Problem Solving: Strong analytical and problem-solving skills.
• Passion for Entertainment: A genuine interest in the entertainment industry and Netflix’s offerings.

Why Join Netflix?

• Flexible Work Environment: Enjoy the flexibility of remote or hybrid working arrangements.
• Innovative Culture: Work in a dynamic and innovative environment where your contributions matter.
• Career Development: Opportunities for professional growth and advancement within a leading entertainment company.
• Comprehensive Benefits: Enjoy a competitive salary, health benefits, and access to exclusive Netflix content.

How to Apply

If you are a highly motivated individual with a passion for customer service and the entertainment industry, please apply through our careers page with your resume and a cover letter detailing your relevant experience and interest in this role.