Location: Binance, London, UK

About Us: Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Our Customer Support team plays a crucial role in ensuring that our customers have a seamless experience using our platform.

Position Overview: We are seeking a dedicated and customer-focused Customer Support Specialist to join our team in London. The successful candidate will provide top-notch support to our customers, assisting with inquiries, resolving issues, and ensuring overall satisfaction with our services. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for the cryptocurrency industry.

Responsibilities:

• Provide prompt, professional, and accurate support to Binance customers via live chat, email, and phone.
• Address customer inquiries and resolve issues related to account management, transactions, and other platform functionalities.
• Educate customers on how to use Binance products and services effectively.
• Troubleshoot and resolve technical issues by working closely with the IT and development teams.
• Escalate complex issues to the appropriate departments when necessary.
• Maintain detailed and accurate records of customer interactions and resolutions.
• Stay updated on Binance products, services, and industry developments to provide informed assistance.
• Contribute to the development of support documentation, FAQs, and training materials.
• Collaborate with team members to identify and implement improvements to support processes and workflows.

Qualifications:

• Previous experience in customer support, preferably in the fintech or cryptocurrency industry.
• Strong understanding of blockchain technology and cryptocurrency markets.
• Excellent written and verbal communication skills.
• Ability to handle difficult customer situations with empathy and professionalism.
• Strong problem-solving skills and ability to think analytically.
• Ability to work in a fast-paced and dynamic environment.
• Proficiency in using customer support software and tools.
• Fluency in multiple languages is a plus.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Must be legally eligible to work in the UK.

Benefits:

• Competitive salary and opportunities for career growth within Binance.
• Comprehensive training and development programs to enhance your skills.
• Flexible working hours and remote work options.
• Access to Binance’s benefits package, including health and wellness programs.
• Employee discounts on Binance products and services.
• Positive and inclusive work environment, with a focus on teamwork and respect.

How to Apply: To apply for the position of Customer Support Specialist at Binance London, please visit our careers page for more information on the application process and to submit your application.

Join our team at Binance and contribute to providing exceptional support for our global customer base. Apply today and start your journey with us!