Location: IKEA, Croydon, UK

About Us: IKEA is a world-leading home furnishings retailer known for its affordable and sustainable products. Our Croydon store is dedicated to providing an excellent shopping experience for our customers, and our fulfilment team plays a critical role in ensuring timely and accurate delivery of products. Join our team and contribute to a smooth and efficient fulfilment process that meets the needs of our customers.

Position Overview: We are seeking a motivated and experienced Fulfilment Operations Team Leader to oversee the fulfilment team at IKEA Croydon. This role involves managing daily operations, ensuring that all customer orders are processed efficiently, and maintaining high standards of quality and service. The ideal candidate will have strong leadership skills, a solid understanding of logistics and fulfilment processes, and a commitment to delivering exceptional customer service.

Responsibilities:

• Lead and manage the fulfilment team, providing guidance, support, and training to ensure efficient operations.
• Oversee the processing of customer orders, including picking, packing, and shipping.
• Monitor and optimize fulfilment processes to improve efficiency and accuracy.
• Ensure compliance with health and safety regulations and company policies.
• Collaborate with other departments, including sales and customer service, to ensure seamless operations.
• Manage inventory levels and coordinate with suppliers to ensure adequate stock availability.
• Conduct regular performance reviews and provide feedback to team members.
• Identify and resolve operational issues, implementing improvements as needed.
• Maintain accurate records and reports on fulfilment activities and performance metrics.
• Foster a positive and inclusive work environment, promoting teamwork and professional development.

Qualifications:

• Previous experience in a fulfilment, logistics, or warehouse management role.
• Proven leadership skills, with experience managing and developing a team.
• Strong organizational and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in using warehouse management systems and other relevant software.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Must be legally eligible to work in the UK.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement within IKEA.
• Employee discounts on IKEA products and meals.
• Comprehensive training and development programs to enhance your skills.
• Positive and inclusive work environment, with a focus on teamwork and respect.
• Access to IKEA’s benefits package, including pension scheme and health benefits.

How to Apply: To apply for the position of Fulfilment Operations Team Leader at IKEA Croydon, please visit our careers page for more information on the application process and to submit your application.

Join our team at IKEA Croydon and contribute to delivering exceptional service and efficiency in our fulfilment operations. Apply today and start your journey with us!