Location: Derby, UK
Company: Marks & Spencer (M&S)

About M&S: Marks & Spencer is a leading retailer renowned for its high-quality food, clothing, and home products. Committed to sustainability and exceptional customer service, M&S aims to provide an outstanding shopping experience. We are currently seeking a dedicated and experienced individual to join our team as a Store Operations Manager in Derby.

Position Overview: As the Store Operations Manager, you will be responsible for overseeing the daily operations of the store to ensure it runs smoothly and efficiently. Your role will include managing staff, optimizing store performance, and ensuring high standards of customer service and store presentation.

Key Responsibilities:

• Lead, motivate, and manage the store team to deliver excellent customer service.
• Ensure all operational procedures are followed, including inventory management, merchandising, and cash handling.
• Monitor and analyze sales performance to identify opportunities for growth and improvement.
• Implement strategies to enhance customer satisfaction and drive sales.
• Ensure the store is well-maintained, clean, and compliant with health and safety regulations.
• Oversee staff scheduling, training, and development to build a skilled and engaged team.
• Manage stock levels and ensure products are correctly priced and displayed.
• Handle customer complaints and issues promptly and effectively.
• Collaborate with other departments to ensure seamless store operations.

Qualifications:

• Previous experience in retail management, preferably in a similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment and handle multiple tasks.
• Strong organizational and problem-solving abilities.
• Proficient in using retail management systems and software.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Reliable and punctual, with a strong work ethic.

What We Offer:

• Competitive salary and benefits package
• Opportunities for career growth and advancement within M&S
• Comprehensive training and support to help you succeed in your role
• A positive and supportive work environment
• Employee discounts on M&S products

How to Apply: If you are passionate about retail management and enjoy working in a dynamic team environment, we would love to hear from you. Please submit your resume and a cover letter detailing your experience and why you are interested in the Store Operations Manager position at M&S in Derby.

M&S is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Contact Information:

• Website: www.marksandspencer.com/careers

Join M&S and be part of a team that values quality, customer satisfaction, and community!