Company Overview:

Join Primark, a leading fashion retailer with a passion for providing customers with the latest trends and exceptional shopping experiences. As a Customer Relations Team Leader, you’ll play a vital role in ensuring outstanding customer service and fostering positive relationships with our valued shoppers.

Position: Customer Relations Team Leader

Location: Manchester, UK

Responsibilities:

• Lead and manage a team of customer relations representatives, providing guidance and support to ensure exceptional service delivery.
• Handle escalated customer inquiries, complaints, and complex issues, striving to resolve them efficiently and effectively.
• Train and onboard new team members, ensuring they are equipped with the necessary skills to excel in their roles.
• Monitor and evaluate team performance, providing coaching and feedback to enhance customer interactions.
• Collaborate with other departments to address customer concerns and implement process improvements.
• Maintain accurate records of customer interactions, feedback, and resolutions.
• Represent Primark’s commitment to exceptional customer service at all times.

Requirements:

• Previous experience in a customer service or supervisory role is preferred.
• Strong leadership skills and the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills.
• Problem-solving abilities and the capacity to handle difficult situations with empathy and professionalism.
• Detail-oriented mindset and the ability to manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) tools.
• High school diploma or equivalent.

Benefits:

• Competitive salary and employee benefits.
• Opportunity to work for a respected and fast-growing fashion retailer.
• Collaborative and inclusive work environment.
• Potential for career growth within Primark.
• Exposure to various facets of customer relations and management.
• Contribution to fostering positive customer experiences and brand loyalty.

How to Apply:

Ready to lead a team dedicated to exceptional customer service at Primark? Submit your resume and a cover letter highlighting your relevant experience and your passion for delivering outstanding customer interactions. Email your application to with the subject line “Customer Relations Team Leader Application – Manchester.”

Join Primark’s team and be part of a company that values customer satisfaction and team leadership. Your expertise and dedication can contribute to enhancing the shopping experience for customers in Manchester and beyond.