Location: Toronto, ON, Canada (Remote/Hybrid)

Company: Netflix

Job Type: Full-time

Website: Explore Netflix Careers

About Netflix

Netflix is the world’s leading streaming entertainment service, with over 230 million paid memberships in over 190 countries. We offer TV series, documentaries, and feature films across a wide variety of genres and languages. Our commitment is to deliver the best in global entertainment to our members, wherever they are.

Role Overview

We are seeking a dedicated and customer-focused Remote/Hybrid Customer Service Administrator based in Toronto, ON. This role is essential in ensuring our subscribers receive outstanding support and have seamless experiences while using Netflix. The ideal candidate will have excellent communication skills and a passion for entertainment.

Key Responsibilities

• Customer Support: Provide timely and accurate responses to customer inquiries via email, chat, and phone.
• Problem Solving: Troubleshoot and resolve issues related to account management, billing, and streaming services.
• Communication: Maintain a professional and empathetic tone when addressing customer concerns and feedback.
• Collaboration: Work closely with cross-functional teams to identify and escalate issues as needed.
• Continuous Improvement: Contribute to the development of customer support best practices and processes.

Qualifications

• Experience: 2+ years of customer service experience, preferably in the tech or entertainment industries.
• Communication Skills: Excellent written and verbal communication skills.
• Tech Savvy: Proficiency with digital tools and platforms, with the ability to learn new software quickly.
• Problem Solving: Strong analytical and problem-solving skills.
• Passion for Entertainment: A genuine interest in the entertainment industry and Netflix’s offerings.

Why Join Netflix?

• Flexible Work Environment: Enjoy the flexibility of remote or hybrid working arrangements.
• Innovative Culture: Work in a dynamic and innovative environment where your contributions matter.
• Career Development: Opportunities for professional growth and advancement within a leading entertainment company.
• Comprehensive Benefits: Enjoy a competitive salary, health benefits, and access to exclusive Netflix content.

How to Apply

If you are a highly motivated individual with a passion for customer service and the entertainment industry, please apply through our careers page with your resume and a cover letter detailing your relevant experience and interest in this role.